Support · 使用支援

We can help you get back to your plan.

Support is available in English and Traditional Chinese. The expected first response is within two business days (Taiwan time).

提供英文與繁體中文支援，預計於兩個工作日內首次回覆（台灣時間）。

Contact support / 聯絡支援

Before contacting support

In Debt Wayfinder, open More → Support & Troubleshooting to prepare a technical summary containing only the app version, build, platform, OS version, and non-sensitive storage status. Nothing is sent automatically.

請在還款羅盤開啟「更多 → 支援與疑難排解」，產生只包含 App 版本、build、平台、系統版本與非敏感儲存狀態的技術摘要；App 不會自動傳送。

Do not send: account credentials, identity documents, bank statements, real lender names, account suffixes, balances, rates, compensation, or payment history. Redact screenshots before sharing.

請勿提供：帳號密碼、身分證件、銀行帳單、真實貸款機構、帳戶末碼、餘額、利率、薪酬或付款紀錄；分享截圖前請先遮蔽敏感資料。

Quick help / 快速協助

Data appears missing

Do not delete the app. Record whether Data & Privacy shows iCloud, local-only, fallback, or unavailable, then contact support.

Restore Pro

Open Debt Wayfinder Pro and choose Restore Purchases while signed in with the Apple Account used for purchase. Existing data remains available even when entitlement verification is pending.

Estimates differ

Compare against the latest lender statement. Use statement reconciliation to record lender adjustments without rewriting payment history.

Export or delete data

Open Data & Privacy to export a complete JSON copy, manage private backup snapshots, or delete current app data.

常見問題