Support

需要協助？

回報問題時不需要提供真實公司或薪資。請附上 App 版本、iOS 版本、操作步驟，以及畫面顯示的診斷代碼。

You never need to send real employer or compensation data. Include the app version, iOS version, steps to reproduce, and any diagnostic code shown.

iCloud 沒有同步

先確認裝置已登入同一 Apple Account、iCloud Drive 已開啟、網路可用，再到 App 的「設定 → 資料與教學」查看目前狀態。App 顯示本機 fallback 時，代表資料仍保留在裝置上，但尚不能確認跨裝置同步。

備份無法還原

確認 iCloud Drive 已完成下載，且 App 有足夠空間。還原前先建立一份目前狀態的新備份。若仍失敗，保留 App 與裝置資料，並回報診斷代碼。

Pro 沒有解鎖

使用原購買的 Apple Account，在「設定 → 購買」點選「恢復購買」。Ask to Buy 或其他待核准交易會在 Apple 完成核准後解鎖。

刪除資料

刪除 App 可移除本機資料；個別手動備份可在 App 內刪除。CloudKit 與 iCloud Drive 的其餘資料可在 Apple Account 的 iCloud 儲存空間管理功能中移除。

English support

iCloud is not syncing

Confirm that each device uses the same Apple Account, iCloud Drive is enabled, and the network is available. Check the status under Settings → Data & Tutorial. Local fallback keeps data on that device but does not confirm cross-device sync.

A backup will not restore

Wait for iCloud Drive to finish downloading the backup and confirm there is enough free space. Create a current backup before restoring. If the issue continues, keep the app and device data intact and send the displayed diagnostic code.

Pro is not unlocked

Use the Apple Account that made the purchase, then choose Restore Purchases under Settings → Purchase. Ask to Buy and other pending transactions unlock after Apple approves them.

Delete data

Delete the App to remove local data from that device. Delete individual manual backups inside the App. Use Apple Account iCloud storage management for remaining CloudKit and iCloud Drive data.

Contact

Email k306lclc@gmail.com. Support target: a first response within two business days.